If you work in an industry that is highly regulated by the ISO or FDA, it is extremely important that you are fully aware of the work that is being done to correct or prevent the errors that reduce the quality of your products or services. This is extremely difficult to do with a manual system, which is why many companies use CAPA software (Corrective Actions and Preventative Actions) to manage all their reporting and analytics.

Advanced CAPA software will be able to unify the reports for various actions no matter how they were initiated. Whether they came from customer complaints or quality audits, these software systems will let you see how much progress has been done on a task, which tasks have been completed, and what triggered the CAPA in the first place.