Can You Get Training? Inquire about how much support their IT can allow you. Is there training on hand for your personnel and will new training be provided as systems change? Will consultants arrive to perform maintenance or check if the system still meets your changing needs? You require this support if you are trying to get technology that is flexible with company growth, and if you are hoping to expand significantly in two to five years. Detailed it support helpdesk resources can be found there. Does a Help Desk Response Guarantee Exist? If you want great IT management, then ask for a help desk that will help you quickly and be available at all times. If you are concerned about how much downtime you may experience, this support network will spell the difference. Ask about what the various IT companies promise about response time, and ask if you can have this information documented. This agreement will force the company to keep its promises legally.