I once had a stove fail me miserable one year into use. It was not the easiest thing to get through to their support staff. The company shall remain nameless, but I vowed my next stove would come from a company my family trusted. My grandmother and mother used to always talk about how happy they were with their Rangemaster stoves. I guess in wanting to be different I resisted tradition. No longer. Not only do I love my Rangemaster stove, if I could marry it, I would. It is warm when it needs to be, reliable, and right on time. I think those are excellent qualities in a mate and in a stove.